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FAQ

ORDERING
I am having trouble checking out?

To checkout, click the trolley in the top right hand corner.
In order to purchase on our website you need to create an account by simply entering your email address and creating a password.
Follow the simple instructions including selecting your shipping and payment method.

If you are still having problems, please contact our support centre here.

I have a missing item from my order?

If an item is missing, the quickest way to resolve it is, contacting our support team here with all your details, order number and the missing item's name and number. We will resolve the issue for you as quickly as we can. please contact our support centre here or call +2731 7177 535.

I have received the incorrect item?

We want to sort out any issues with incorrect items straight away.
The quickest way to resolve your issue is by creating a ticket in your account here with your order number and the incorrect item's name and product number.
We'll get back to you as soon as we can and send you a replacement item as quickly as we can.
If you cannot create a ticket, please contact our support centre here.

I have received a faulty item?

We want to sort out any issues with incorrect items straight away.
The quickest way to resolve your issue is by creating a ticket in your account here with your order number and the faulty item's name, product number, and picture if possible.
We'll get back to you as soon as we can and send you a replacement item as quickly as we can.
If you cannot create a ticket, please contact our support centre here.

How do I check the status of my order?

Once your order has been confirmed you will receive an email with tracking details.
Please allow 24 – 48 hours for your order status to change. If you cannot track your order please click here to contact our Customer Service Team.
If you did not receive any confirmation emails, please check your email spam filter.

Can I change/cancel my order?

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

Do I have to create an account to order from Cazabella?

Yes, should you wish to purchase though our website, you are required to create an account which is as simple as entering your email address and creating a password. Simple as that!

Can I order by phone?

Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone. Click here to shop.

Can I send items as a gift?

Yes, you can! Please make sure that you insert the correct delivery address of where we should send the gift. When sending a gift voucher, please make sure that details are 100% correct, as these are sent via email and we cannot make changes if sent to the wrong email address.

When will and item be back in stock?

We only restock certain items. Unfortunately, you will need to check back every two weeks to see if the item you have been eyeing out is back in stock.

When will and item be back in stock?

We only restock certain items. Unfortunately, you will need to check back every two weeks to see if the item you have been eyeing out is back in stock.

Why was my order cancelled?

There are two possible reasons for your order being cancelled: You have selected payment by EFT and this has not reflected within 48 hours OR Cazabella was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled. If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address. If you still need assistance please contact our support centre here.

SHIPPING
Where is my parcel?

Once your order has been confirmed you will receive an email with tracking details. Please allow 24 – 48 hours for your order status to change. If you cannot track your order please contact our support centre here. If you did not receive any confirmation emails, please check your email spam filter.

What should I do if my parcel hasn’t arrived?

Please allow us the full amount of days of the service you have chosen for your parcel to be delivered. You can also track your parcel here. If your parcel has still not arrived, please contact our support centre here

What kinds of shipping options do you offer - Cazabella?

All orders are shipped with a reputable courier company. Standard shipping – (3–7 days) – R60.00 Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s) may take an additional 5 business days to process and ship.

I wasn’t there to collect my delivery

Don’t worry, if the courier company failed to make delivery, they will contact you shortly to reschedule a new delivery time.

International Shipping

We currently only ship within the Republic of South Africa. Check back soon as we open up to the rest of the world.

Can I change my delivery address?

Due to security measures and our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

Can I change my delivery type?

Due to security measures and our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

OTHER
Trouble signing into my account

You can sign into your account here. If you cannot sign in please check that your email address and password are correct. If you cannot remember your password please select the “I Forgot my password?” link, and follow the simple instructions to reset your password.

Trouble checking out

Please check that all fields have been filled in correctly and follow the checkout process again. If you are still having trouble checking out, please email: support@cazabella.co.za or call: +27 31 7177 535.

I forgot my username/password

If you cannot remember your password go to the login page here, and click the “I Forgot my password?” link. Follow the simple instructions to reset your password.

Is my privacy and personal information secure on your site?

Shopping on our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information.

I cannot find the answer to my question

Please click here to contact our support centre or email support@cazabella.co.za.

 

Size Chart

Ring Sizes:

Ladies rings are available in five sizes, small, medium, large, extra large & double extra large.

Use our guide to find your perfect fit.

S M L XL XXL
17 mm 17.5 mm 18.5 mm 19 mm 20 mm
13 15 17 19 21

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